Responsible Gambling Policy

At , located in Ottawa, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gambling practices and ensuring the well-being of every guest who visits our establishment. This policy has been developed with care and compassion, and we encourage all guests to read it thoroughly.

This policy is provided by , registered at .

Our Commitment to Responsible Gambling

We at take our responsibility to our guests, our community, and society seriously. We understand that while most people gamble for fun and entertainment, for some individuals gambling can become a problem. Our commitment is to:

  • Provide a safe, fair, and transparent gambling environment for all guests.
  • Offer tools and resources to help guests maintain control over their gambling habits.
  • Train our staff to recognize signs of problem gambling and to respond with empathy and professionalism.
  • Actively support national and international responsible gambling initiatives and organizations.
  • Never encourage guests to gamble beyond their personal limits or financial means.
  • Protect vulnerable individuals, including minors, from accessing gambling facilities.
  • Continuously review and improve our responsible gambling measures in accordance with best practices and applicable Canadian regulations.

We want every visit to to be a positive experience. If at any point you feel that gambling is no longer fun or is causing stress, please do not hesitate to reach out to our staff or use one of the support resources listed in this policy.

18+ Age Policy

Gambling at is strictly reserved for individuals who are 18 years of age or older. This is not only a legal requirement under the laws of Ontario and Canada but also a cornerstone of our commitment to protecting young people from the potential harms of gambling.

How We Enforce Our Age Policy

  • All guests must present valid, government-issued photo identification upon entering any gambling area of our hotel-casino.
  • Accepted forms of identification include a passport, provincial or territorial driver's licence, or any other government-issued ID that clearly shows the holder's date of birth and photograph.
  • Any individual who appears to be under the age of 25 may be asked to provide identification, regardless of their actual age.
  • Our staff are trained to enforce the age policy consistently and respectfully.
  • Any guest found to be under the age of 18 will be asked to leave the gambling area immediately and may be escorted from the premises.
  • We do not permit minors to loiter in or around gambling areas, even if they are not actively participating in gambling activities.

We appreciate your cooperation and understanding. These measures exist to protect young people and to ensure that our establishment remains a responsible and compliant gaming venue.

Recognizing the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually and can be difficult to recognize in oneself. We encourage all guests and their loved ones to be aware of the following warning signs:

Personal Signs

  • Spending more money or time gambling than originally intended.
  • Feeling restless, irritable, or anxious when not gambling or when trying to cut back.
  • Chasing losses — continuing to gamble in an attempt to win back money that has been lost.
  • Lying to family members, friends, or colleagues about the extent of your gambling activities.
  • Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
  • Neglecting work, school, family responsibilities, or personal relationships due to gambling.
  • Borrowing money, selling possessions, or engaging in dishonest behaviour to fund gambling.
  • Feeling a persistent preoccupation with gambling — constantly thinking about past games or planning future bets.
  • Making repeated unsuccessful attempts to control, reduce, or stop gambling.
  • Experiencing feelings of guilt, shame, or remorse after gambling sessions.

Signs in a Loved One

  • Unexplained financial difficulties, missing money, or accumulating debt.
  • Secretive behaviour regarding time spent away from home or unexplained absences.
  • Mood swings, withdrawal from social activities, or changes in personality.
  • Withdrawal from family and social obligations.
  • Expressions of hopelessness or despair, particularly around finances.

If you recognize any of these signs in yourself or someone you care about, please know that help is available and recovery is possible. You are not alone. Reaching out for support is a sign of courage and strength, and we are here to help point you in the right direction.

Self-Exclusion and Player Protection Tools

We offer a range of practical tools to help our guests stay in control of their gambling activity. These tools are available free of charge and can be arranged discreetly and confidentially through our responsible gambling team.

Self-Exclusion Programme

If you feel that your gambling has become difficult to manage, you may voluntarily request to be excluded from our gambling facilities. Through our self-exclusion programme, you can choose to be banned from entering the casino floor for a defined period of time or indefinitely. During a self-exclusion period:

  • You will be prohibited from entering the gambling areas of .
  • Your details will be securely stored and shared with our security and floor management teams.
  • You will not receive any promotional materials related to gambling from us.
  • Our staff will respectfully escort you from the gaming area if you attempt to enter during your exclusion period.

To initiate a self-exclusion request, please speak privately with a member of our guest services team or visit our responsible gambling desk. All discussions will be handled with the utmost sensitivity and confidentiality.

Ontario's Self-Exclusion Programme (iGaming Ontario)

In addition to our internal programme, residents of Ontario can also access the provincial self-exclusion programme administered through the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario. This programme allows individuals to exclude themselves from all provincially regulated gambling establishments and online platforms.

For more information, please visit: www.agco.ca

Additional Player Protection Measures

  • Deposit and spending limits: Speak with our team about setting personal spending limits to help you stay within your budget.
  • Time limits: Our staff can help you set reminders or time restrictions on your play.
  • Reality checks: We encourage guests to take regular breaks and to reflect on their gambling activity throughout their visit.
  • Cooling-off periods: If you need a short break from gambling, we can place a temporary suspension on your access to our facilities.
  • Account activity reviews: If applicable, guests can request a review of their gambling history to better understand their habits and spending.

We strongly encourage all guests to make use of these tools proactively, not just when gambling has become a problem. Responsible gambling is about having fun within your personal limits, and we are here to support you every step of the way.

Support and Helpline Numbers

If you or someone you know is struggling with problem gambling, please reach out for help. There are trained professionals available around the clock who can offer confidential guidance, support, and counselling. You do not have to face this alone.

Canadian Resources

  • ConnexOntario (Ontario Problem Gambling Helpline)
    Phone: 1-866-531-2600
    Available 24 hours a day, 7 days a week. Provides free, confidential support and referrals to local services across Ontario.
    Website: www.connexontario.ca
  • Responsible Gambling Council (RGC) Canada
    Phone: 1-888-391-1111
    Provides information, resources, and referrals for individuals and families affected by problem gambling.
    Website: www.responsiblegambling.org
  • Gambling Awareness (Ontario)
    Website: www.gamblingawareness.ca
    Offers self-assessment tools, educational resources, and a directory of support services throughout Ontario.
  • Problem Gambling Institute of Ontario (PGIO)
    Website: www.problemgambling.ca
    A centre for clinical excellence in problem gambling treatment, offering resources for both individuals and healthcare providers.

International Resources

  • GamCare (United Kingdom)
    Phone: 0808 8020 133
    Available 24 hours a day, 7 days a week. Provides free information, support, and counselling for anyone affected by gambling-related harm.
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    Phone: 0808 8020 133
    Offers free, confidential help and information about safe gambling practices, as well as access to treatment services.
    Website: www.begambleaware.org
  • National Council on Problem Gambling (NCPG) — United States
    National Helpline: 1-800-522-4700
    Available 24 hours a day, 7 days a week. Provides crisis counselling, information, and referrals to local support services.
    Text: Send "HELLO" to 233333
    Chat: Available at www.ncpgambling.org
  • Gamblers Anonymous International
    A worldwide fellowship of individuals who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from gambling disorder.
    Website: www.gamblersanonymous.org
  • Gordon Moody Association (United Kingdom)
    Phone: +44 (0)1384 241292
    Provides residential treatment programmes and online support for individuals with severe gambling problems.
    Website: www.gordonmoody.org.uk

If you are in immediate distress or experiencing a mental health crisis related to gambling, please contact emergency services in your area or visit your nearest emergency care facility. Your life is valuable, and help is always available.

Contact Us

If you have any questions about this Responsible Gambling Policy, wish to access our self-exclusion tools, or simply need someone to talk to, please do not hesitate to contact our dedicated responsible gambling team. We are here to assist you without judgment and with complete confidentiality.


Our responsible gambling desk is staffed at all times the casino is open. You may also ask any member of our team to connect you with a responsible gambling advisor at any time during your visit.

We care about you, and we are proud to be part of a community that takes the well-being of its members seriously. Thank you for gambling responsibly.